Frequently Asked Questions
Helpful details before you start.
How do we get started?
Submit the contact form and reserve a free trial time. This will give us an opportunity to make formal introductions, answer any questions, learn about your student's needs, and discuss the best next steps.
Where do sessions take place?
Sessions are held via Google Meet. Once a schedule is confirmed and payment is received, you will receive a lesson invitation via email. The lesson links will remain the same, and it will appear as a recurring weekly event if added to a Google Calendar.
What does my child need for tutoring?
Students should have a reliable internet connection, a computer or tablet, scratch paper, and a quiet, distraction-free learning environment. If we will be working on a specific homework assignment or class material, please send it by email before the session start time.
How long are sessions?
Tutoring is priced by the hour, and one-hour sessions may be split into shorter 30- or 45-minute sessions when helpful.
How do I submit a payment?
Payments are accepted via Zelle, which is connected to the phone number (646)509-6369. Payments are due before the start of each scheduled session. You may pay on a session-by-session basis with our flex session option or prepay for multiple sessions by purchasing a tutoring package.
Can I reschedule a session?
Yes. Sessions may be rescheduled with at least 24 hours' notice, subject to availability. Late cancellations are not eligible for a make-up session unless an emergency arises.
What is your no-show policy?
If a student does not attend a scheduled session without prior notice, the session is considered a no-show and is not eligible for a refund or make-up. This policy protects the time reserved specifically for your student. In the event of an emergency, please contact us directly, as exceptions may be made at our discretion.